At Impact Mediation our training is interactive and non-threatening …

Designed and delivered by a qualified mediator and legal experts who use a range of lively and interactive activities including:-

• Formal tutorials
• Group Work
• Lively debates
• Drama based training
• Forum theatre
• Problem solving and sharing
• Benchmarking best practice elsewhere
• Role Play – if appropriate
• Open “surgery” on your policies in a safe confidential environment
• User friendly course materials including an A to Z best practice booklet capturing the key essentials around legal and mediation stages
• Signposting sources of external advice and further information, including other ways to settle disputes
• A 12 month after care service when you can get in touch with one of the trainers for confidential “critical friend” advice from an objective source
• Access to our free monthly newsletter. You can ask for a sample copy now.

All open courses can be tailor made to suit your in house training need, this cost effective solution can be developed with one of our specialist consultant.

Training programme 2010-2011

Dignity at Work - Understand Policy & Practice

Overview

This course encourages you to understand and promote a culture where Bullying and Harassment is not acceptable. The aim is to provide you with the tools you need to design a policy that helps with investigations of Bullying and Harassment in your workplace.

Target Audience

Directors, Senior Managers, Middle Managers, Team Leaders/Managers, HR Managers, all other staff.

 

Course Content

• What is bullying and harassment?
• How bullying and harassment impacts the workplace
• Facts and figures - signs and symptoms
• Differences between bullying/harassment and firm/fair management
• The law and how it affects you
• Why have a Dignity at Work policy?
• How to design your own policy
• How to achieve zero-tolerance towards bullying and harassment
• How to effectively handle complaints about bullying and harassment
• The interviewing process
• Review a case study
• 10 top tips to prevent bullying and harassment occurring in your workplace

Course Benefits:

You will obtain the necessary knowledge, tools and skills to tackle this notorious workplace issue while gaining a brief overview of the legislation. This practical training will help you design and implement your Dignity at Work policy towards achieving a bullying and harassment-free organisation.

Mediation – A Practical Guide

Recent Legislation has created a role for mediation in the workplace. Employers have a legal duty to ensure conflict situations are resolved early. The Employment Act and in particular the new statutory ACAS Code of Practice on disciplinary and grievance management states that disciplinary and grievance issues need to be resolved informally.

Mediation is the 21st century way of examining differences and resolving disputes. It avoids the drawn out, costly and often adversarial alternatives provided by the courts or employment tribunals.

Conflict situations commonly occur in the workplace; nothing slows down progress faster than the delays associated with unresolved human resource issues. Solving these issues in a voluntary, non-confrontational and totally confidential and discrete manor by keeping the channels of communication open is one of the core factors in any successful business. Navigating those sometimes stormy waters can be perilous at best and disastrous at worst. The mediation process transforms conflict into creativity through open and honest dialogue. Mediation can be integrated into workplace provision; existing staff can be trained to mediate.

Course Objectives

Focusing on the mediation process, delegates will explore how an effective mediation model can help to resolve conflict in the workplace. This interactive training will allow delegates to familiarise themselves with the tools and techniques used in the process.

Course Content

Workplace Disputes and Conflicts - explore why, what and how they impact on the workplace
What is Mediation? Understand mediation and its role in the workplace, focus on the six stage mediation process as a conflict resolution model and how this effective process can be used to resolve conflict situations
Legal Obligations - raise awareness on the business benefits and legal obligations for employers and employees
Utilising Mediation in the workplace - learn how to use Mediation - the model, skills and process. Understand the role of objectivity, impartiality, confidentiality, equality reframing, facilitation, action planning and goal setting. Consider verbal and non-verbal techniques including active listening, body language and open & closed questions.
In-house dispute resolution – discover how it can help your organisation to prevent and resolve conflict by empowering leaders to be better mediators
Implementation – find out where to start and how you can use the mediation process to resolve conflict quickly and cost effectively in the workplace

Course Designed For

Directors, Senior Managers, Middle Managers, Team Leaders/Managers, HR Managers, all other staff whose role involves managing staff.

Course Duration

One-day

Maximum Number of Delegates

Ten

In-House Delivery Option Available

Yes

Bullying and Harassment Advisors’ Workshop

Overview

This one day training programme will raise awareness on the skills, qualities and techniques which enhance the advisory role. This interactive upbeat workshop will empower and equip advisors with the skills and techniques which will help to develop the role of advisor.

Target Audience

All bullying and harassment advisors.

Course Content

• The advisor’s role, rights and responsibilities
• Consider the range of skills needed by advisors in carrying out their workplace support role to those claiming bullying, harassment, discrimination or victimization
• Advising vs. supporting
• Effective Body language
• Active listening and effective language
• The venue and room layout
• Opening and closing the meeting
• Guiding and planning the meeting
• Objectivity, confidentiality, fairness and equality
• Keeping control, remaining impartial
• Observe and provide feedback on a "real life" scenario about a workplace issue in a way that will highlight good and bad practice
• The opportunity to practice skills as "advisors" and "aggrieved persons" in a role play that will reinforce learning points about good and bad practice
• Explore stress management tips
• Top tips for best practice
• Signpost further sources of information and advice

Course Benefits:

You will obtain the necessary knowledge, tools and skills to support and advise individuals who are being affected by bullying and harassment in the workplace.

Bullying and Harassment Advisors – A Practical Guide

Overview

This one day training event encourages you to understand and promote a culture where bullying and harassment is not acceptable. The aim is to explore the role of the bullying and harassment advisor and how effective practice can reduce investigations of bullying and harassment in the workplace.

Target Audience

HR Managers, all other staff who are interested in training to be a bullying and harassment advisor.

Course Content

• What is bullying and harassment?
• How bullying and harassment impacts the workplace
• Alport’s scale - the organisational and legal overview of providing workplace support to those claiming bullying, harassment, discrimination or victimisation
• The advisory role
• The legal overview
• The Dignity at Work policy
• The process (informal and formal)
• How to effectively support complaints about bullying and harassment
• Objectivity and impartiality
• The interviewing process
• Review a case study
• 10 top tips to prevent bullying and harassment occurring in your workplace

Course Benefits:

You will obtain the necessary knowledge, tools and skills to tackle this notorious workplace issue while gaining a brief overview of the legislation. This practical training will empower delegates to understand the role of a bullying and harassment advisor.

Resolving Disputes - The Law and the Mediation Process in Disciplinary and Grievance Management

Overview

The new framework for resolving employment disputes in Great Britain emphasizes the importance of the early resolution of workplace matters in the workplace. This new framework came into force on 6 April 2009. There are two key elements to this new framework:

• Legislative Steps
• Non-Legislative Steps.

This training programme will explore the new framework and how it can be effectively carried through in the workplace in two back-to-back sessions in one day, with a legal expert and an accredited mediator.

Target Audience

Directors, Senior Managers, Middle Managers, Team Leaders/Managers, HR Managers, all other staff.

Course Content

• The legal steps based on the Employment Act and in particular the new statutory ACAS Code of Practice on disciplinary and grievance management
• The practical mediation steps that the ACAS Code lays out to resolve disciplinary and grievance issues informally.
• The latest cases emerging from disciplinary and grievance matters within the modern workplace
• Brush up your existing knowledge about employment law and related statutes dealing with discrimination, bullying, victimisation, harassment and welfare at work issues
• Probe some key legal concepts such as the burden of proof, vicarious liability and the test of what is “reasonable, practical and proportionate.”
• Measure your existing policies and procedures for disciplinary and grievance against the ACAS Code
• Define what is meant by mediation
• Learn how to keep the channels of communication open by transforming conflict into creativity through open and honest dialogue.
• Raise your awareness on how to handle disagreements and misunderstandings constructively and positively.
• Help yourself and others move forward productively.
• Consider how cost effective and timely the process is, much less expensive and far quicker than litigation or tribunals.
• Start to understand how mediation offers a dignified resolution to the conflict process while building self-esteem, inspiring enthusiasm and restoring confidence.

Course Benefits:

You will obtain the necessary knowledge to ensure your organisation is working within the new framework.

Bullying & Harassment in the Workplace

Bullying and Harassment is not acceptable in the workplace. However in the modern workplace it commonly exists and if left, can lead to loss of productivity, low staff retention and financial loss.

The number of people suffering forms of bullying such as teasing, intimidation and physical abuse at work has doubled in the last decade, according to new figures from the union Unison. They say that despite many employers introducing policies to try to deal with the problem, a new law is needed to protect staff against bullies.

Course Objectives

This course encourages you to understand and promote a culture where bullying and harassment is not acceptable. You will obtain the necessary knowledge, tools and skills to tackle this notorious workplace issue while gaining a brief overview of the legislation. This practical training will help you towards achieving a bullying and harassment-free organisation.

Course Content

The Impact on the workplace - explore and understand what is bullying and harassment. Consider how and why bullying and harassment impacts the workplace
Focus on the reality - facts and figures - signs and symptoms. Be able to consider differences between bullying/harassment, firm/fair management banter and appropriate and inappropriate behaviours
Legal Obligations - know the law and how it affects you
Employer and employee - what are the rights and responsibilities
How to take action - learn how to achieve zero-tolerance towards bullying and harassment. Explore effective challenging and preventative method
Practical skills - which are effective when investigating complaints
Dignity at work - the policy and procedure best practice guide
Explore the impact - understand stress and how to deal with it
Zero tolerance - create 10 top tips to prevent bullying and harassment occurring in your workplace

Course Designed For

Directors, Senior Managers, Middle Managers, Team Leaders/Managers, HR Managers, all other staff.

Course Duration

One-day

Maximum Number of Delegates

Ten

In-House Delivery Option Available

Yes

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