Testimonials
"I attended this course 'Dignity at Work' at Impact Training Consultancy Limited. The course was very useful to me. Even at the outset the reception and greeting was good. The course was more of an interactive session and I did not feel bored at all. The discussion was lucid and very useful i understanding the subject. The Director Mrs Maureen De Felice was a very learned lady and covered wide range of matters concerning the topic. I also got some useful tips of general matters in life like stress management. Overall the experience was wonderful and strongly recommend the course for all the people who work in organisations to understand the working relationship with colleagues."
Dr Srirama,
NHS Doctor
Environment Agency (Anglian Region) - Dignity at Work Training
14th October 2009
"Extremely well facilitated. Good balance of doing and talk & chalk. Handled in a non-threatening and user-friendly way."
Graham Hillier
"Very informative, friendly and open session."
"Excellent course, well facilitated and innovative."
“To bring together the network group sharing best practices.”
“Just to keep the network going and share our experiences. Good to meet everyone and hear some real examples as well artificial” scenarios.”
Ministry of Defence's Service Personnel Veterans.
Thank you for taking the time to speak with me a few moments ago when I telephoned 'out of the blue'. Your 'Understanding the Terminology - Defining Terms' document is a perfectly clear and powerfully helpful. I am not in a position presently to seek your commercial support but your impressive response moves me to feel that ‘if I could I would'. Thank you again.”
Care Home Manager 2010
“Thank you for resolving issues in our workplace. I am happy with the result and my staffs’ working relationships have improved since the mediation process took place”
Estate Agent 2009
“I never thought I would ever speak to my work colleague again, I felt so undermined and misunderstood. The mediation process helped me gain my confidence; I felt valued again and not threatened by my manager’s working practices”
Air Steward
“After the initial mediation meeting I did not have the confidence to proceed to the joint meeting with my work colleague. Before I met with the mediator I felt isolated and alone having panic attacks and stress-related headaches. After having a month off work when I returned the problem was still there, I thought it was me and I could not work properly. Thanks to Impact Mediation I was able to see that issues can be resolved. After the meeting I had brief therapeutic intervention therapy; this gave me the confidence to attend a joint meeting with my work colleague where we explored the issues. All I can say is that the working relationship has been repaired and I am know happy to go to work. I am not saying all the challenges are gone but now I can assert myself and stop things escalating beyond repair. Thanks again for supporting me and finding solutions as I did not want to leave my career after twenty years”
Dental Nurse 2010
“I thought I was in the right, after all I advocate freedom of speech. However I realise now that I had offended my fellow worker. Mediation helped me to understand that I may offend others by using inappropriate language. The last thing I wanted to do was upset anyone.”
Case Study...
Mediation Case Study
Alice a manager in a large retail high street chain recently returned to work after maternity leave. Jan - her work colleague and close friend - had been given the responsibility of covering Alice's workload whilst she was on leave.Read More